Responsibilities:

• Responsible for the Propel, Matrix, and Propel Plate Accelerator systems – running the systems, completing preventative maintenance and doing routine and emergency repairs.
• Executes Factory Acceptance Testing of automation equipment at Protedyne’s manufacturing site in Windsor, CT.
• Installs equipment at customer sites and conducts Site Acceptance Tests.
• Responsible for system upgrades, qualifications and testing.
• Responsible for the upkeep and accuracy of assigned inventory.
• Provides high level of customer support in a fast-paced and challenging work environment.
• Continuously improves knowledge and skills to increase proficiency on equipment.
• Routinely completes administrative paperwork such as but not limited to: Customer Feedback, Time Reports, Inventory Reports, Equipment Checklists, and Maintenance Checklists.
• Occasionally provides training for operators of equipment.
• 25% domestic travel required (mostly during 3-month training period)
• Provide weekend, holiday and after hours work.
• Perform other assigned duties as required.

Requirements:

• A.S. or B.S. degree in a technical field or an equivalent combination of training and experience.
• Computer literacy required (Microsoft Excel, word, Outlook)
• Working knowledge of various troubleshooting/analysis tools.  Proficient use of diagnostic instrumentation and equipment such as DVMs, Oscilloscopes, Micrometers, etc.
• Minimum of 3 years related field service experience with complex automation systems. 
• Previous Field Service experience in medical or laboratory automation is a plus.
• Demonstrates strong interpersonal and customer satisfaction skills.
• Demonstrated ability to troubleshoot complex electrical, pneumatic, and mechanical systems.
• Must possess excellent analytical, problem-solving and communication skills and demonstrate the ability to make sound judgments in the field.
• Ability to accurately diagnose issues as described by customers.  Ability to triage calls and develop a best practices solution to keep systems in production.
• Ability to instruct customers in system operation and maintenance.
• The ability to maintain professional demeanor and sense of humor in demanding situations at customer site.
• Must be able to lift and carry heavy items (minimum 50 lbs) regularly such as inventory, tools, and instrumentation.
• Must be able to work independently and take ownership of on-site service responsibilities.

Duties/Responsibilities:

• Work under the guidance of experienced professionals to design, develop, and support software applications for laboratory robots involved in liquid-handling and instrument-tending.
• Work with Manufacturing Engineering to write bring-up, test, and diagnostic software for production automation equipment.
• Learn and contribute to the design and development of application-specific user interfaces, including web applications.
• Contribute to the development of core tools using multiple software environments to simplify application programming.
• Work alongside our Customer Care team to gain hands-on experience troubleshooting field service issues, enhancing your problem-solving skills.
• Gain experience in developing within an ISO 13485 Quality environment, ensuring a high standard of software development practices.

Skills/Knowledge/Educational Requirements:

• Experience developing application or embedded control software

• Background in object-oriented design methodologies
• Experience with Java, C/C++, Python, Rust
• Understanding of electrical interfacing, sensors, and motors
• While experience with technologies like machine vision, robotics and mobile robots is a plus, it is not a requirement. We are looking for candidates eager to learn and motivated to apply their skills in a real-world setting.

• Experience with Java and/or another object-oriented language
• Experience with IDEs and source control tools
• Knowledge of Java-based frameworks a plus, specifically the Spring Framework
• Experience with containerization (Docker, Kubernetes) a plus
• Experience with relational and/or NoSQL database architecture a plus
• Effective communication skills necessary
• Experience in a fast-paced, team-based design environment
• Understanding of CSS styling and HTML5 a plus
• Web technologies, including Angular and Node experience a plus
• A bachelor’s degree in computer science, Engineering, or related fields is preferred but not mandatory. We welcome applicants with a passion for software development and problem solving.

Duties/Responsibilities:

• Diagnose and troubleshoot technical issues associated with complex robotic systems, including electro-mechanics, pneumatics, infrared laser markers, and vision systems.
• Develop and improve manufacturing and field processes and methods focusing on quality, efficiency, availability, and cost reduction.
• Investigate parts design and manufacturing issues and propose and author ECN corrective actions.
• Design and procure tools and equipment to enhance manufacturing quality and efficiency.
• Create and implement *best method* manufacturing process to ensure smooth flow of products through assembly, qualification and shipping.
• Develop manufacturing and field processes and create work instructions for new products and changes in existing products.
• Provide technical expertise to supply chain management, focusing on quality, efficiency and cost reduction.
• Lead the effort to identify and implement cost effective out-sourcing strategies.
• Mentor junior Engineers and technicians.
• Create and maintain manufacturing work orders, including creating and maintaining routings.
• Verify manufacturing compliance and inventory disposition in accordance with approved ECN’s.
• Provide support to Customer Care Department as needed to ensure minimal down-time of production equipment.
• Create models for current and future automation equipment to predict End of Life (EOL) timespans.

Skills/Knowledge/Educational Requirements:

• Bachelor’s Degree in Mechanical, Electrical or Manufacturing Engineering or equivalent experience
• Experience with 3-D CAD; proficiency in SolidWorks a plus.
• 4-7 years experience in manufacturing engineering.  Background should include experience with complex electro-mechanical systems, laser markers, and pneumatics.
• Experience implementing Lean Manufacturing principles in a high-tech, low-volume environment.
• Experience in working directly with suppliers to improve quality and lower costs.
• Must have understanding of ERP systems.
• Experience with Oracle is a plus.
• Must have direct experience in Engineering Change Processing.
• Excellent communication, organizational, and teamwork skills.  Ability to handle multiple projects simultaneously.
• Familiarity with Big Data analysis tools (Tableau, SalesForce, etc) is a plus.
• Fluency in Microsoft Office applications (Word, Excel, Visio, PowerPoint, Outlook, etc.) is required.
• Must be able to lift and carry heavy items (minimum 50lbs) regularly such as inventory, tools, and instrumentation.